Answered Quick Terms of Service
Last updated: September 3, 2026
These Terms govern the Answered Quick service operated by WMW Connect, LLC. The order, plan, accepted quote, add-on order, Privacy Policy, and any expressly incorporated document are part of the agreement.
1. Agreement and order documents
These Terms of Service govern access to and use of the Answered Quick services provided by WMW Connect, LLC ("Answered Quick," "we," "us," or "our"). The order form, checkout page, plan description, accepted quote, add-on order, and any data processing addendum or other written document that expressly incorporates these Terms are part of the agreement. If an order-specific term conflicts with these Terms, the order-specific term controls only for that order. By clicking to accept, signing, submitting an order, or using the service, the customer and the individual accepting for the customer represent that the individual has authority to bind the customer.
2. Service description and AI limitations
Answered Quick provides hosted AI receptionist, call handling, routing, transcription, summarization, appointment, messaging, Website Chat, website analytics, reporting, customer-history, and related configuration services. Some features analyze the customer's own calls, chats, and connected business information to surface recurring questions, gaps in business knowledge, and suggested next steps (the "Learning Engine" and "MyAQ Coach"). Those outputs are suggestions based on the information available in the customer's account. Features depend on the selected plan, configuration, integrations, carrier availability, and third-party services. AI-generated responses, summaries, classifications, and actions may be incomplete, delayed, or inaccurate. The customer must review and maintain its business information, instructions, routing rules, hours, services, prices, emergency procedures, and knowledge content. The service is not a substitute for legal, medical, financial, emergency, or other licensed professional advice, and must not be the customer's only method for receiving urgent or safety-critical communications.
3. Setup, subscriptions, usage, and add-ons
A one-time setup fee is due at signup unless the order states otherwise. Recurring plans are billed monthly in advance. Included minutes, overage rates, usage rules, and plan features are shown in the applicable order or current plan description. Fixed monthly add-ons, including additional local or toll-free numbers, additional receptionists, receptionist-and-number packages, premium number upgrades, and Care Plan services, are billed as disclosed before purchase and may be added to the customer's existing subscription. Mid-cycle additions may be prorated. Unless an order expressly states otherwise, removing a recurring add-on stops future renewal charges but does not create a refund or partial-period credit. If the Care Plan is added after initial signup and the order states a minimum commitment, the partial current billing period does not count toward the stated minimum full billing months.
4. Website Chat
Website Chat is an AI-operated chat feature the customer may place on its own website using the install code provided in MyAQ. It answers from the business information the customer publishes in MyAQ and may capture contact details and follow-up requests a visitor chooses to provide. Website Chat is not a live-staffed chat service. Each plan includes a stated number of chat conversations per billing period; conversations beyond that allowance are billed at the disclosed per-conversation rate, and optional Website Chat Plus capacity is billed as disclosed before purchase. A conversation begins when a visitor sends a first message.
The customer controls where the install code is placed, may remove it at any time, and is responsible for ensuring that its website, its privacy notice, and its use of chat transcripts comply with the laws that apply to its business and its visitors. Answered Quick may apply rate limits and capacity ceilings to protect the service and the customer's account from abuse.
5. Website analytics tag
The customer may install an Answered Quick analytics code on its own website. When installed, it records page views, click-to-call actions, landing page, referring domain, campaign parameters, and a pseudonymous browser identifier so that website activity can be shown in MyAQ alongside calls and chats for the same business. The customer decides whether to install it, where, and for how long, and is responsible for any notice or consent its website visitors are owed under the laws that apply to the customer. Answered Quick processes this information on the customer's behalf as described in the Privacy Policy.
6. Prepaid balance and automatic replenishment
Usage beyond plan allowances, including call minutes and chat conversations, and certain add-on charges are debited from a prepaid balance shown in MyAQ. The customer may add funds manually. If the customer enables automatic replenishment, Answered Quick will charge the payment method on file for the replenishment amount the customer selected whenever the balance falls below the customer's chosen trigger, no more than once per day. The customer may change the trigger and amount or turn automatic replenishment off at any time in MyAQ. Prepaid funds are applied to usage and charges as they accrue and are not refundable except as required by law or expressly stated in an order.
7. Payment, taxes, failed payments, and suspension
The customer authorizes Answered Quick and its payment processor to charge the payment method on file for subscription fees, setup fees, usage, overages, add-ons, taxes, regulatory charges, carrier pass-through charges, and other amounts authorized by the order. Prices are exclusive of taxes unless stated otherwise. The customer is responsible for applicable sales, use, communications, excise, gross receipts, 911 or E911, regulatory, and similar taxes or charges, except taxes imposed on Answered Quick's net income. If payment fails, Answered Quick may provide a payment-remediation period, currently up to 15 days unless the order or law requires otherwise. During that period, amounts remain due. After the period expires, Answered Quick may pause all services under the billing account, including all numbers, receptionists, calling, messaging, integrations, and add-ons, until the account is restored. Answered Quick may suspend sooner for fraud, abuse, legal risk, carrier action, security risk, or repeated payment failure.
8. Term, cancellation, and refunds
The base subscription is month to month unless the order states a different commitment. The customer may cancel through the available account tools or by written notice. Cancellation takes effect at the end of the paid billing period unless the order states otherwise. Setup fees, usage, overages, taxes, carrier charges, registration fees, and recurring fees already billed are non-refundable to the fullest extent permitted by law. A Care Plan added after initial signup carries a minimum of three full billing months, disclosed and accepted at the time it is added. If the customer cancels the base subscription, the Care Plan ends with it and no further Care Plan charges accrue for months not received. Any other product-specific minimum stated in an order remains enforceable as stated there. Answered Quick may terminate or suspend service for breach, nonpayment, unlawful use, material risk, or upstream-provider requirements.
9. Telephone numbers, calling, and portability
Telephone numbers are assigned or licensed for use with the service and are not sold to the customer. Number availability is not guaranteed until provisioning is complete. Answered Quick or its upstream providers may change, suspend, reclaim, or release a number when required by law, carrier rules, nonpayment, account closure, fraud prevention, or operational necessity. Porting is subject to eligibility, account standing, identity verification, carrier procedures, legal requirements, and applicable fees. The customer must not represent that it owns a number beyond rights provided by applicable law. Calling and messaging depend on telecommunications carriers and may be blocked, filtered, delayed, rerouted, or rejected.
10. Emergency services
Unless Answered Quick expressly confirms emergency calling support in writing for a specific number and registered service address, the service is not a replacement for traditional telephone service and must not be used to contact 911 or other emergency services. The customer must maintain independent emergency-calling capability and must instruct its users accordingly. If emergency calling is enabled, the customer must provide and keep accurate emergency address information and comply with all configuration requirements.
11. Customer responsibilities and business identity
The customer must provide accurate, current, and complete legal entity, tax identification, business, billing, service-address, contact, website, campaign, and operational information. The legal company name and tax information used for carrier or messaging registration must match official records. A trade name, department, or location may be used only when authorized and must not misrepresent the legal or represented business. The customer is responsible for all content, instructions, claims, offers, schedules, prices, policies, and data supplied to the service, and for promptly correcting inaccurate information.
12. Calling, messaging, consent, and recording compliance
The customer is solely responsible for determining whether each call, text, recording, transcription, and outreach activity is lawful. Before initiating or directing communications, the customer must obtain and retain all legally required consent, honor do-not-call and opt-out requests, maintain required records, observe applicable quiet hours, and comply with the Telephone Consumer Protection Act, Telemarketing Sales Rule, CAN-SPAM Act, state telemarketing and privacy laws, carrier rules, and industry requirements. The customer may not use purchased, scraped, rented, or improperly shared contact lists; disguise marketing as customer care; send after consent is revoked; or use deceptive caller or sender identification. Calls may be recorded, transcribed, summarized, or analyzed when enabled. The customer is responsible for providing and configuring all legally required notices and obtaining consent in every applicable jurisdiction. Answered Quick may block, delay, classify, or stop communications to support compliance, but no technical safeguard guarantees legal compliance.
13. Acceptable use
The customer may not use the service for unlawful, fraudulent, deceptive, abusive, harassing, discriminatory, infringing, or dangerous activity; impersonation; phishing; illegal robocalls or robotexts; unsolicited marketing; evasion of carrier or platform controls; transmission of malware; unauthorized access; interference with the service; or content prohibited by applicable law or upstream-provider policies. Answered Quick may investigate suspected misuse, require supporting documentation, preserve records, block traffic, suspend features, or cooperate with carriers, regulators, courts, and law enforcement as legally permitted or required.
14. Customer data, privacy, and service providers
As between the parties, the customer retains its rights in customer-provided business information and customer-controlled contact and communication data. The customer authorizes Answered Quick to host, transmit, record, transcribe, analyze, disclose to service providers, and otherwise process that data as reasonably necessary to provide, secure, support, bill, improve, and comply with law for the service. The service relies on communications carriers, AI and speech providers, cloud hosts, payment processors, tax providers, email providers, analytics, security, and other vendors. Data may pass through those providers and may be processed in other jurisdictions. Answered Quick's Privacy Policy describes its processing practices. The customer must provide legally sufficient notices to its callers, contacts, employees, and other data subjects and must have a lawful basis for providing their data to Answered Quick.
15. Account security and access
The customer is responsible for authorized users, credentials, permissions, and activity under its account. Credentials must not be shared outside authorized personnel. The customer must promptly report suspected compromise, unauthorized access, or data misuse. Answered Quick may require multi-factor authentication, reset credentials, limit access, or suspend an account to protect the service or data.
16. Intellectual property and feedback
Answered Quick and its licensors own the service, software, workflows, documentation, templates, designs, trademarks, and related intellectual property. The customer receives a limited, non-exclusive, non-transferable, revocable right to use the service during the paid term for its internal business purposes. The customer may not copy, reverse engineer, resell, sublicense, scrape, or create derivative works from the service except as permitted by law or a separate written reseller agreement. If the customer provides suggestions or feedback, Answered Quick may use them without restriction or payment, without identifying confidential customer information.
17. Third-party services and integrations
Third-party services and integrations are governed by their own terms, availability, security, and privacy practices. Answered Quick is not responsible for a third party's acts, omissions, outages, changes, data handling, filtering, rejection, pricing, or termination. The customer authorizes Answered Quick to exchange data with integrations the customer enables. Custom integration work may require separate fees, scope, testing, and support terms.
18. Service changes, availability, and disclaimers
Answered Quick may modify features, vendors, routing, interfaces, technical requirements, or service methods, provided it does not materially reduce the core paid service without reasonable notice where practicable. The service may experience outages, errors, delays, carrier filtering, model errors, or maintenance. To the fullest extent permitted by law, the service is provided "as is" and "as available," and Answered Quick disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and error-free operation. No oral or marketing statement creates a warranty unless included in a written order signed by Answered Quick.
19. Indemnification
The customer will defend, indemnify, and hold harmless WMW Connect, LLC, Answered Quick, and their owners, officers, employees, contractors, affiliates, and service providers from third-party claims, investigations, fines, penalties, losses, liabilities, damages, and reasonable legal fees arising from the customer's data, content, instructions, business practices, products, services, callers, contacts, recording or messaging practices, lack of consent, regulatory submissions, unlawful use, breach of these Terms, or violation of law or third-party rights. Answered Quick may control the defense with counsel of its choice, and the customer may not settle a claim imposing liability or obligations on an indemnified party without written consent.
20. Limitation of liability
To the fullest extent permitted by law, neither Answered Quick nor WMW Connect, LLC will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages; lost profits, revenue, goodwill, data, opportunities, or business; missed or mishandled calls; failed appointments; carrier filtering; or the cost of substitute services, even if advised of the possibility. The aggregate liability of Answered Quick and WMW Connect, LLC arising from the service will not exceed the fees paid by the customer to Answered Quick for the affected service during the three months immediately before the event giving rise to the claim. These limitations do not apply where prohibited by law.
21. Changes to terms
Answered Quick may update these Terms to reflect legal, security, operational, vendor, or service changes. Material changes will be posted or otherwise communicated as reasonably appropriate. Changes apply prospectively from their effective date. Continued use after the effective date constitutes acceptance, except where applicable law requires additional consent.
22. Governing law and disputes
These Terms and each order are governed by Kansas law, without regard to conflict-of-laws rules. Any dispute arising from them must be brought exclusively in the state or federal courts located in Kansas, and each party consents to personal jurisdiction and venue there. Before filing suit, the parties will make a good-faith effort for at least 30 days to resolve the dispute through written notice and direct discussion, except for urgent injunctive relief, collection, fraud, security, or misuse of intellectual property or data.
23. General terms
The agreement is the entire agreement concerning the service and supersedes prior proposals and discussions on the same subject. The customer may not assign it without Answered Quick's written consent. Answered Quick may assign it to an affiliate, financing party, or successor. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remainder will continue. Sections that by their nature should survive, including payment, compliance, confidentiality, intellectual property, indemnification, limitations, and disputes, survive termination. Electronic records, signatures, and acceptance have the same effect as originals.
24. Contact
Questions or legal notices may be sent to answers at answeredquick.com. Billing cancellations should also be submitted through the available account cancellation method when one is provided.
