WHY ANSWERED QUICK EXISTS
I built Answered Quick for two reasons.
To give smaller businesses capabilities that once required much larger teams and budgets, and to give capable people a better way to participate in helping those businesses grow.
After decades in marketing, sales, and revenue operations, I kept seeing businesses work hard to create demand, then lose too much of what that demand could teach them. I wanted to help customers get answers and help the business keep the understanding. My personal assistant, Jackie, is Answered Quick in action. Call her to reach me or experience the product before we talk.
Mark Murnahan
Founder, Answered Quick
THE CHOICE BEHIND THE COMPANY
I wanted the same company to create value on both sides.
For businesses
Help smaller companies answer, act, remember, learn, and improve with customer intelligence that used to require far more people, software, and infrastructure.
For people
Give capable people a serious business opportunity, backed by the product, systems, tools, and operating support to help them perform at a very high level.
We are growing our independent sales team. If that interests you, I want to talk with you personally.
THE BIGGER IDEA
The phone is where Answered Quick starts. The customer is what connects it all.
An unanswered call matters. So does a website question that never gets resolved, a follow-up that loses its context, or the same concern appearing repeatedly without anyone noticing.
I wanted Answered Quick to help with that whole chain. The receptionist answers the phone. Website Chat helps visitors. MyAQ connects available conversations and business information so an owner can see what deserves attention next.
FOR CUSTOMERS, I BUILT MYAQ
Know what one customer needs. See what customers need most.
MyAQ brings calls, Website Chat, available customer history, and website intelligence together. The Learning Engine looks across conversations, and MyAQ Coach helps the owner explore recurring questions, missing information, and opportunities to improve.
Remember the customer
Review connected calls, chats, and follow-up before the next conversation.
Learn from demand
See recurring questions and changing requests across phone and Website Chat.
See the bigger picture
Use available website, marketing, and supported business information to understand what happens around the conversation.
That is the goal: help you serve one customer better, then learn what your customers collectively need.
FOR THE PEOPLE HELPING US GROW
I did not want to hand a rep a product and a spreadsheet and tell them to figure it out.
I have built a full suite of purpose-built tools around the sales role to help our independent reps prospect, manage relationships, work their pipeline, demonstrate the product, follow up, and see what needs attention next. It is the kind of operating system most independent representatives would otherwise have to piece together themselves, if they had access to it at all.
Find and prioritize
Tools designed to help reps identify opportunities, keep customer intelligence organized, and know where to focus their effort.
Run the funnel
Relationships, activity, follow-up, next actions, and pipeline work stay connected instead of living across scattered tools and notes.
Demonstrate and follow through
Reps can put the product in front of a prospect, manage the next step, and keep the sales process moving from one operating environment.
The technology should make the rep better, not simply give the rep more administration.
We are continuing to build that system as aggressively as we are building the customer product. If you are seriously interested in representing Answered Quick, I would rather talk with you personally than reduce that conversation to a public compensation page. Jackie can get you to me directly.
FOR BUSINESS OWNERS
Start with the cost of the opportunities you already create.
Before thinking about AI, look at the calls and opportunities that already reach your business. The missed-call calculator is a simple place to start.
TALK WITH ME
If either side of this interests you, Jackie can get you to me.
I run a business.
If you think Answered Quick could help your business capture more opportunity and learn more from customer demand, I would like to hear about it.
I am interested in working with Answered Quick.
We are growing our independent sales team. If you are interested in helping businesses use Answered Quick, talk with me directly.
Jackie is my personal Answered Quick assistant. Tell her you want to reach me, or ask her for the live demo first.
Better systems for smaller businesses. Better systems for the people helping them grow.
I did not just want to build a product. I wanted to build systems that help people perform at a level that used to require far more resources.
– Mark Murnahan