Effective Date

July 30, 2026

Privacy Policy

How we collect, use, disclose, retain, and protect information.

Last updated: July 30, 2026

1. Scope and roles

Answered Quick is operated by WMW Connect, LLC ("Answered Quick," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when people visit our website, contact us, purchase or use our services, communicate with us, or interact with a business that uses Answered Quick. In many cases, a business customer decides why and how information about its callers, contacts, employees, or customers is processed, and Answered Quick processes that information to provide services to that business. For account administration, billing, security, fraud prevention, legal compliance, and our own business operations, Answered Quick may determine the purposes and means of processing.

2. Information we collect

We may collect account and business information, including names, business names, legal entity information, trade names, email addresses, telephone numbers, mailing and service addresses, tax and registration information, account credentials, billing contacts, plan selections, add-ons, support requests, and information used to configure receptionists, numbers, routing, greetings, scheduling, integrations, and business workflows. We may also collect payment status, transaction details, subscription information, taxes, credits, refunds, and related billing records, but payment-card information is generally handled by our payment-processing systems rather than stored directly by us.

3. Call, voice, and communications data

When the service handles calls or messages, we may process caller and recipient telephone numbers, timestamps, call direction, call duration, routing information, recordings, audio, transcripts, summaries, voicemail, message content, delivery status, carrier or delivery errors, appointment requests, service inquiries, names, contact details, and other information provided during the interaction. The exact information collected depends on the customer's configuration and the features used. Calls and messages may be processed by automated systems to answer, route, classify, transcribe, summarize, generate responses, detect abuse, and support compliance.

4. Consent, opt-out, and compliance records

We may collect and retain records showing whether and when a person consented to receive communications, how consent was obtained, the purpose authorized, the disclosure shown, the source of the consent, opt-out and do-not-contact requests, re-opt-in events, recording notices, message classifications, delivery restrictions, quiet-hours handling, and related compliance events. These records may be retained longer than ordinary message content when needed to demonstrate compliance, investigate complaints, or protect legal rights.

5. Website, device, and usage information

When someone uses our website, portal, forms, emails, or other online features, we may collect IP address, browser type, device information, operating system, referring pages, pages viewed, session activity, login history, timestamps, cookie identifiers, approximate location, and security or diagnostic information. We use cookies and similar technologies to operate the site, remember preferences, maintain sessions, measure performance, understand usage, prevent fraud, and improve the service. Browser settings can limit some cookies, but certain features may not function correctly without them.

6. How we use information

We may use information to provide, configure, operate, maintain, support, secure, and improve the service; create and administer accounts; provision and manage telephone numbers and receptionists; route calls and messages; generate transcripts, summaries, and automated responses; process orders, subscriptions, usage, taxes, refunds, and payments; communicate about setup, support, billing, security, and service changes; troubleshoot errors; prevent fraud, abuse, and unauthorized access; maintain consent and opt-out records; comply with law, carrier requirements, and valid legal requests; enforce agreements; protect rights and safety; and develop or improve features using information that is aggregated, de-identified, or otherwise handled in accordance with law.

7. Text messaging

When a person provides a mobile number and gives consent, Answered Quick may send service-related texts, appointment or setup messages, account notices, support replies, and other communications consistent with that consent. Message frequency varies, and message and data rates may apply. Consent to receive marketing texts is not a condition of purchase. A person may opt out by replying STOP or another recognized opt-out instruction and may request help by replying HELP or contacting us. Mobile phone numbers, text-message opt-in data, and consent records are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Opting out of promotional texts does not prevent necessary service, security, billing, or transactional communications where legally permitted.

8. Call recording, transcription, and automated processing

Depending on the customer's settings, calls may be recorded, transcribed, summarized, classified, or otherwise analyzed. Business customers are responsible for determining and configuring any caller notice or consent required by the laws that apply to their business, callers, employees, and use case. Answered Quick may provide tools or disclosures to support that process, but the customer remains responsible for the legality of its recording and communications practices. Automated systems may generate inaccurate or incomplete outputs, and customers should review important results before relying on them.

9. How we disclose information

We may disclose information to companies and contractors that help provide communications, hosting, artificial intelligence, speech processing, software, security, analytics, email, customer support, payment, tax, accounting, and related business services. They may process information only as permitted by contract or law for the services they provide. We may also disclose information to a business customer whose account or receptionist handled the interaction; to authorized users and integrations selected by that customer; in connection with a merger, financing, acquisition, sale, reorganization, or similar business transaction; when required by law, subpoena, court order, or valid government request; or when reasonably necessary to investigate fraud, enforce agreements, protect rights or safety, or respond to an emergency. We do not sell personal information or callers' information for money, and we do not share mobile-message consent data for third-party marketing.

10. Customer-controlled data

Business customers generally control the information they provide about their callers, contacts, employees, and customers and determine how they use information returned by the service. A person seeking access to, correction of, or deletion of information held for a particular business may need to contact that business directly. We may assist the business in responding to a request. Business customers must provide appropriate privacy notices, obtain any required permissions, and use the service and resulting information lawfully.

11. Data retention

We retain information for as long as reasonably necessary to provide the service, maintain accounts, comply with legal and regulatory duties, resolve disputes, enforce agreements, prevent fraud, and protect rights. Retention periods may differ for account data, billing records, telephone-number records, call logs, recordings, transcripts, messages, consent records, opt-outs, security logs, and support records. Customer settings or plan terms may affect how long certain communications content is available. Deleting an account may not immediately remove information from backups, legal holds, billing records, compliance records, or systems where retention is required or reasonably necessary. We may de-identify information and retain the de-identified form where permitted by law.

12. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. These safeguards may include access controls, authentication, encryption where appropriate, logging, monitoring, vendor controls, and incident-response procedures. No system is completely secure, and we cannot guarantee absolute security. Customers are responsible for protecting their credentials, limiting user access, and notifying us promptly of suspected compromise.

13. Your privacy rights

Depending on the applicable law and where a person lives, the person may have rights to request access to personal information, correction, deletion, portability, restriction, objection, or information about how data is used or disclosed. Some rights may not apply to business-contact information, information processed solely on behalf of a business customer, information needed to provide the service, or records we must retain. We may need to verify identity and authority before responding. Authorized agents may submit requests where permitted by law, subject to verification. We will not discriminate against a person for exercising applicable privacy rights.

14. Children's information

The service is intended for businesses and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 for our own purposes. Calls handled for a business customer may nevertheless include information about minors depending on that customer's business and use of the service. The business customer is responsible for determining whether its use is appropriate and lawful. If you believe a child has provided personal information improperly, contact us so we can review the matter.

15. Sensitive and regulated information

Customers should not configure the service to collect highly sensitive information unless necessary, lawful, and supported by an appropriate written arrangement. The service is not intended to replace systems specifically designed for protected health information, financial account credentials, government identification documents, emergency dispatch, or other specially regulated data unless Answered Quick expressly agrees in writing. Customers are responsible for avoiding unnecessary collection and for applying any industry-specific obligations that apply to them.

16. International and cross-border processing

Information may be transmitted to, stored in, or processed from locations outside the state, province, or country where it was collected. Privacy protections may differ in those locations. Where required, we use appropriate measures designed to support lawful cross-border processing.

17. Do Not Track and preference signals

Some browsers offer Do Not Track or similar signals. Because there is not a universally accepted standard for all such signals, our website may not respond to every signal in the same way. Where applicable law requires recognition of a legally valid opt-out preference signal, we will process it as required for the browser or device from which it is sent.

18. Changes to this policy

We may update this Privacy Policy to reflect changes in law, technology, security, vendors, or the service. We will post the revised version with a new effective or last-updated date. When required by law, we will provide additional notice or request consent before a material change applies.

19. Contact us

Questions, privacy requests, or complaints may be sent to answers at answeredquick.com. Please identify whether the request concerns an Answered Quick account, a business customer, a call, or a text message so we can route it appropriately.